DCCS Resource Centre
What to Expect From Online Counselling
Online counselling offers a private and flexible way to speak with a qualified professional. Knowing how the process works can make the first appointment feel more manageable.
Before your first appointment
DCCS will first consider whether online counselling is suitable for your needs and circumstances. You may be asked for brief background information, your current location and an emergency contact. You will also receive practical information about fees, cancellations, privacy and the limits of confidentiality.
Confidentiality
What you discuss is treated confidentially. There are important limits, including serious concerns about safety, safeguarding responsibilities and legal requirements. These limits should be explained clearly before counselling begins so that you can make an informed decision about taking part.
Preparing for your session
Choose a private space where you are unlikely to be overheard or interrupted. Use a reliable internet connection, charge your device and consider headphones for greater privacy. Keep your phone available in case the video connection fails.
- Join a few minutes early
- Close unrelated applications and notifications
- Have water, tissues and any notes nearby
- Allow a little quiet time after the appointment where possible
Using Zoom securely
DCCS sessions are delivered by secure Zoom video. A private appointment link is provided before the session. Do not forward the link, and avoid joining through public Wi-Fi. A Zoom account is not usually required.
What happens during therapy
The first session explores what has brought you to counselling, what is affecting you now and what you hope may change. Your therapist will listen, ask questions and help agree a useful focus. Later sessions may involve reflection, practical strategies, identifying patterns and reviewing progress. Counselling is collaborative rather than a test you can pass or fail.
Frequently asked questions
You do not need to prepare a perfect explanation or disclose everything immediately. It is reasonable to ask about the therapist’s approach, confidentiality or whether the service is appropriate. The number of sessions varies and should be reviewed together rather than assumed at the outset.